IT Metrics Report Card: Measure Performance and Customer Service 2014

IT Metrics Report Card: Measure Performance and Customer Service 2014 is a webinar dedicated to the development of a metrics report card for your IT operation, including:

• Developing a service catalog
• Common reporting errors and how to avoid them
• Easy ways you can measure IT service performance
• Three key IT services you should focus on

IT Metrics Report Card: Measure Performance and Customer Service 2014 brings together IT directors, chief information officers and managers of IT services.