IT Performance: getting IT results with data, not intuition 2014

IT Performance: getting IT results with data, not intuition 2014 is a seminar that covers topics such as:

• The "Science" of Proven Performance Measurement Techniques and how to apply them to IT
• The Difference Between a "Dashboard" and a "Scorecard"
• The Common Pitfalls of Performance Measurement
• Overview of IT Performance Measurement
• IT Performance Measurement for monitoring and improving IT Operations
• The "Art" of IT Performance Measurement
• Putting the Balanced Scorecard to work in IT
• IT Performance Measurement for implementing Change - Introduction to the Balanced Scorecard
• The Ten Keys to an Effective IT Performance Measurement Program
• Selecting the "Right" IT Measures