Management of Customer Complaints: Receipt, Investigation, and Trending is a webinar that covers topics such as:
- Establishment of complaint handling program
- FDA and ISO requirements for complaint handling
- ISO specific implications of complaint handling
- What constitutes a complaint
- Complaint trending and reporting
- The roles of investigation and corrective action in complaint handling
- Application of risk management to complaint handling program
Management of Customer Complaints: Receipt, Investigation, and Trending brings together · Regulatory Management · QA Management · Customer Service Personnel · Sales Personnel · Quality System Auditors · Consultants.
