Marketing Customer Experience 2017 is a conference that focus on enabling deeper customer relationships beyond the transactional.
Marketing Customer Experience 2017 covers topics such as:
- Are you misunderstanding your customers?
- Pursuit of eCXellence – being good isn’t good enough anymore
- What does the customer experience on mobile look like today?
- Chatbots – Just a passing fad, or the future of CX?
- Designing the millennial experience
- Multi-generational engagement
- Learning from cult brands
- Enhancing your customer’s social media brand interaction
- Modern expectations
- Establishing a CX Council
- Crafting a seamless end-to-end customer journey
- Coordinating across different platforms
- Rising consumer-like experiences in B2B
- Rising star – the self-service revolution
- Establishing customer experience alignment
- Demonstrating the value of your customer experience