Monitoring and Measuring Customer Satisfaction Using ISO 10004:2012 2016

  • 22 Mar 2016
  • Webinar

Description

Monitoring and Measuring Customer Satisfaction Using ISO 10004:2012 2016 is a webinar that covers topics such as:

  • The difference between a complaint in each system
  • The requirements in a QMS
  • An explanation of the Kano model to characterise expectations
  • Methods to identify customer expectations
  • An explanation of different survey methods and their applications
  • Methods to collect customer satisfaction data
  • Communicating customer satisfaction data
  • Techniques to analyse customer satisfaction data
  • Using Preventive Action for improvement
  • Issues related to Management Review

Monitoring and Measuring Customer Satisfaction Using ISO 10004:2012 2016 is intended for:

  • Regulatory Managers
  • Quality Managers
  • Marketing Managers
  • Sales Managers
  • Complaint Handling & MDR Specialists
  • Project Managers
  • Data Analysts

Past Events

Important

Please, check "Monitoring and Measuring Customer Satisfaction Using ISO 10004:2012" official website for possible changes, before making any traveling arrangements

Event Categories

Business: Customer Service, Internal Audit & Compliance, Quality assurance, Risk Management
Technology: Data management

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