18th Annual O2C: Customer Experience, Digitalization and AI

  • 22-24 Sep 2020
  • Amsterdam, Netherlands

Description

The 18th Annual O2C: Customer Experience, Digitalization and AI covers topics such as:

  • RPA and AI use cases in customer facing supply chain
  • Innovation within O2C worldwide
  • Customer journey and customer experience best practices
  • E2E O2C transformation and digitalization success stories
  • Value of O2C data for better performance
  • Balance between digitalization and human touch in customer service
  • The quality of customer interactions
  • E2E O2C integration with planning, logistics and fulfilment
  • O2C function of the future
  • Customer experience
  • The right organisation, people and skills mix components fit for future

The 18th Annual O2C: Customer Experience, Digitalization and AI brings together attendees with responsibilities in:

  • Quote to Cash /Order to Invoice / O2I /Invoice to Cash / I2C / Bill to Cash / Market to Cash OtC
  • Order to Cash / O2C
  • Customer Facing Supply Chain Management
  • Customer (Financial) Services
  • Customer Services and Supply Chain
  • Customer Service
  • Order Fulfillment / Customer Fulfillment
  • Customer Experience
  • Customer Care
  • Order Management
  • Customer Sales
  • Customer Intelligence
  • Customer Administration
  • Customer Service and Logistics
  • Supply Chain
  • Order Management
  • Commercial Leads
  • Sales Operations Leads
  • Finance Systems & Processes (OTC)
  • IT Service Delivery
  • Digital Transformation
  • O2C ERP Lead
  • BPO (Business Process Owner/Outsourcing)
  • Finance Transformation
  • Finance Process Owner
  • SSC / FSSC / GBS (Global Business Services)
  • Finance Process Excellence/ Improvement
  • Transactional Process
  • RPA
  • Robotics
  • Automation
  • AI

O2C - Order to Cash

The 18th Annual O2C: Customer Experience, Digitalization and AI is being held in Amsterdam, Netherlands on 22-24 Sep 2020.

Venue

Amsterdam,
Netherlands
Hotels nearby
Free cancellation

More Details

Organizer:
marcus evans
Website:

Future Events

  • O2C: Customer Experience, Digitalization and AI 2021

Past Events

  • 18th Annual O2C: Customer Experience, Digitalization and AI - 22-24 Sep 2020, Amsterdam, Netherlands (90271)

Important

Please, check the official conference website for possible changes, before you make any traveling arrangements

Prices are for evaluation only.

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