O2C Innovation, Digitalization and Robotics 2019 is a conference dedicated to innovating towards superior customer experience and increasingly robotized e2e value chain.
O2C Innovation, Digitalization and Robotics 2019 covers topics such as:
- Moving towards the real end to end O2C process
- O2C best practices and debate on approaches to common challenges
- Improving customer experience and efficiency with chatbots and process optimisation
- How robotics process automation and AI can make impressive improvements to O2C
- Non-conventional approaches to customer facing supply chain management
- The use process mining for process optimization
O2C Innovation, Digitalization and Robotics 2019 brings together:
- Robotics/ RPA
- GBS/ SSC
- Finance Process Management
- Digital Transformation/Automation
- Global Business Services
- Finance Services
- Order to Invoice
- Order to Cash/O2C/Market to Cash
- Customer Facing Supply Chain
- Customer Services and Supply Chain
- Customer Experience
- Customer Service and Logistics
- Customer Fulfillment
- Customer Administration
- Order Management
