O2C Innovation, Digitalization and Robotics


O2C Innovation, Digitalization and Robotics is a conference dedicated to innovating towards superior customer experience and increasingly robotized e2e value chain.

O2C Innovation, Digitalization and Robotics covers topics such as:

  • Moving towards the real end to end O2C process
  • O2C best practices and debate on approaches to common challenges
  • Improving customer experience and efficiency with chatbots and process optimisation
  • How robotics process automation and AI can make impressive improvements to O2C
  • Non-conventional approaches to customer facing supply chain management
  • The use process mining for process optimization

O2C Innovation, Digitalization and Robotics brings together:

  • Robotics/ RPA
  • GBS/ SSC
  • Finance Process Management
  • Digital Transformation/Automation
  • Global Business Services
  • Finance Services
  • Order to Invoice
  • Order to Cash/O2C/Market to Cash
  • Customer Facing Supply Chain
  • Customer Services and Supply Chain
  • Customer Experience
  • Customer Service and Logistics
  • Customer Fulfillment
  • Customer Administration
  • Order Management

Future Events

Past Events


Please, check the official conference website for possible changes, before you make any traveling arrangements

Prices are for evaluation only.

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