The Pharmaceutical Contact Centers Summit 2014 covers topics such as:
- Innovative channels of communication to provide better quality and cost effectiveness
- Pragmatic takeaways from several case studies on sourcing strategies, and ex-US contact centers
- Cutting edge technologies, and how they can improve productivity and customer satisfaction
- How other companies have demonstrated value in their center
The Pharmaceutical Contact Centers Summit 2014 brings together pharmaceutical executives working in the areas of:
- Customer Service/Care
- Contact Centers
- Customer Complaints
- Customer Response Center
- Medical Affairs
- Medical Information
- Medical Communications
