Powering up Utilities through Mobile and Social Media 2015 is a conference dedicated to mobile and social media solutions within the areas of customer engagement in the utilities industry.
Powering up Utilities through Mobile and Social Media 2015 covers topics such as:
- The necessary components of a good customer experience
- Benchmarking and best practices in social media
- How utilities are using mobile technologies
- How to navigate the changing world of internal and external communications
- What drives online customer satisfaction for residential utility customers
- Type of content to provide the public and how it should be developed
- Using customer research to drive mobile decisions and provide mobile design tips
Powering up Utilities through Mobile and Social Media 2015 brings together Utility staff, service and support professionals in areas such as:
- Internet services
- Customer service
- Social media content providers and social media/web risk management
- EBusiness
- Contact center management
- Usability
- Web designers and interactive group
- Corporate communications
- Business planning and information systems
- Market research strategists and analysts
- Strategic planning and performance management