The 3rd Service Design Summit is dedicated to the main challenges and opportunities of new service creation.
The 3rd Service Design Summit covers topics such as:
- Demonstrating how digital products communicate the brand value to the customers and stimulating ideas on how to improve it
- How to react quickly to a rapidly changing world while getting the basics right despite the pressure
- Providing a platform for purposeful brand distinction by designing services for customers’ emotional needs
- Creating a blended strategy which is flexible and accommodates offline consumers to avoid disconnection and alienation
- Best practical tools for designing in a time of a new normal
The 3rd Service Design Summit brings together attendees involved or interested in:
- Human-Centered Design
- Customer Experience
- Customer Engagement
- Design Research
- Digital Transformation
- Process Improvement
- Stakeholder Management
- Technology & Digital Strategy
- Business Model Innovation
- Customer-focused Innovation
- Service Delivery
- Complex Ecosystems
- Design Methodologies
- Business Systems
- & Others!
The 3rd Service Design Summit will be held in Barcelona, Spain on 20-21 May 2021.