Shared Services & Outsourcing Week Middle East 2013 is a conference that covers topics such as:
- Benchmarking your shared services operations against others to evaluate and improve your own organisation’s SSC
- Successfully planning and launching shared services operations by learning from experienced practitioners
- Adopting a range of measurable KPIs to convince your customers and your board of the continued value of shared services
- Incorporating automated functions and developing a holistic, grassroots approach to interacting with the customer to enhance customer service
- Multiple methods of charging for shared services operations in order to increase confidence and transparency with customers
- Reduce costs and increase efficiency by launching a shared services operation
- Tested and tried change management principles to ensure a smooth transition to your new shared services model
Shared Services & Outsourcing Week Middle East 2013 brings together Middle East’s practitioners in shared services, including:
- Heads of Shared Services, payroll, Customer Services and Process Excellence
- CFOs
- IT Managers
- Directors of HR Shared Services and BPO
- Financial Controllers
- Finance Directors