The Customer-Focused Contact Centres Conference is dedicated to the delivery of seamless, multi-channel customer journeys & experiences by harnessing technology & empowering agents.
The Customer-Focused Contact Centres Conference covers topics such as:
- Channel Mix
- New Tech, AI & Human Touch
- Customer Demands & VOC
- End-To-End Customer Journeys
- Colleague & Customer Experience
- Train, Motivate & Retain
- Winning Workforce Cultures
- Change & Transformation
- Forecasting & Measurement
- Operational Excellence
- The Future Of The Contact Centre
The Customer-Focused Contact Centres Conference brings together attendees involved or interested in:
- Business services
- Operations
- Customer experiences
- Customer services
- Automation
- Customer journeys
- Contact centres
- Service design
- Customer behaviour
- Customer contact
