The Effective Manager Communication Skills Toolbox: Making Listening, Constructive Feedback, Conflict Resolution and Coaching Work for You, Your Team and Bottom-Line Results 2018 covers topics such as:
- Constructive Feedback / Gaining Advice While Avoiding Conflict
- Why People Don`t Give Feedback and the Consequences
- The Value of Constructive Feedback
- Practice Feedback Exercise
- How to Give Constructive Feedback
- Guidelines for the Feedback Receiver
- Effective Listening / Understanding Before Being Understood
- Why People Don`t Listen and the Consequences
- What is the Value of Listening?
- Practice Listening Exercise
- How to Listen Effectively and Actively
- Responsibility of the Communicator in Being Heard
- Making Coaching Work / Providing Guidance for Improving Performance
- How to Coach Effectively
- Characteristics of Effective Coaches
- Being an Effective Role Model
- The Value of Careful Listening in Coaching
- Using Coaching to Improve Performance
- Resolving Conflicts / Dealing with Others` Resistance
- Types of Resistance
- The Nature of Resistance
- Approaching Resistance and How to Deal with It
- Typical Responses to Resistance
- The Keys to Effectively Resolving Conflicts
The Effective Manager Communication Skills Toolbox: Making Listening, Constructive Feedback, Conflict Resolution and Coaching Work for You, Your Team and Bottom-Line Results 2018 brings together attendees with job titles such as:
- Senior Vice President
- CEO
- Executive Director
- Vice President
- Regional Vice President
- Managing Director
- Manager
- Area Supervisor
