Tips for Dealing With Difficult Customers

Tips for Dealing With Difficult Customers is a webinar that covers topics such as:

  • Avoid taking customer negativity personally (and remember you make mistakes, too!)
  • Recognize customer anger and respond appropriately
  • Set smart boundaries
  • Maintain an appropriate demeanor
  • Show empathy
  • Keep expectations realistic
  • Respond to various tension-causing interactions effectively
  • Turn on your listening skills
  • Move past difficult customer encounters
  • Structure messages for problem solving

Tips for Dealing With Difficult Customers is intended for:

  • Sales & retail professionals
  • Customer service representatives
  • Front desk associates
  • Call center associates
  • Training managers
  • Hospitality workers
  • Business owners
  • Talent development specialists


Please, check the official conference website for possible changes, before you make any traveling arrangements

Prices are for evaluation only.

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