The Total Customer Experience Leaders Summit 2014 is a Workshop that covers topics such as:
- How Current Trends are Shaping The 10 Growth Areas of Tomorrow
- Building an Experience Management Core Competency
- Innovating a Roadmap for Customer Experience
- Bringing Empathy into Your Organization
- Using VOC to Take Actionable Insights
- How to be a Leader that Inspires Creativity and Innovation
- Changing Behavior Towards the Customer Experience
- Using Emotional Energy To Make Your Customer Experience Programs Easier, Faster and Smarter
- Personal Intelligence: The Power of Personality at Work
The Total Customer Experience Leaders Summit 2014 brings together attendees responsible for:
- Voice of the customer
- Customer experience
- Customer experience design
- Customer research & insights
- Customer process & quality
- Customer dissemination, interpretation and measurement
- Customer analysis
- Customer messaging
- Emotional intelligence
- Customer innovation and inspiration
- Customer satisfaction & retention
- Internal operations and communication
- Customer relations
