The Total Telecom Customer Experience Summit 2013 is dedicated to latest trends in customer experience management (CEM) including:
- Use CEM as a point of differentiation
- Deliver profitable CEM programmes
- Cost effectively improve customer experience
- Consistent customer experience across multiple devices and platforms
- A 360° operators` perspective of CEM
- Measure and manage the end-user experience
- How to deliver a great experience when not controling the service or content
- Match CEM to changing customer behaviours
The Total Telecom Customer Experience Summit 2013 brings together customer experience professionals within the telecoms industry.
