Webinar On Customer Relationship Management Mastering Profitable Relationships! 2016

  • 18 May 2016
  • Webinar

Description

Webinar On Customer Relationship Management Mastering Profitable Relationships! 2016 is a webinar that covers topics such as:

  • COMMUNICATION SKILLS
    • Spoken communication
    • Body language
    • Face-to-face communication
    • Written communication
    • Obtaining and retaining important customer information
    • Telephone skills
  • APPROACHING THE CUSTOMER
    • Expressing empathy
    • Offering an appropriate greeting
    • Making customers "feel special"
    • Remembering the value of long-term customers
  • EMPOWERMENT MEANS CUSTOMER RETENTION AND REFERRALS
    • Using common sense
    • Taking responsibility
    • Why should I want to come back?
    • Effective listening techniques never go out of style
    • Who else do you know who would benefit from our service?
    • Were you satisfied?
  • DEVELOPING A WINNING ATTITUDE
    • Handling stress
    • The power of positive thinking
    • Winning back unhappy customers
    • Handling complaints

Webinar On Customer Relationship Management Mastering Profitable Relationships! 2016 is intended for attendees from:

  • Senior Vice President
  • CEO
  • Executive Director
  • Vice President
  • Regional Vice President
  • Managing Director
  • Manager
  • Area Supervisor

Past Events

Important

Please, check "Webinar On Customer Relationship Management Mastering Profitable Relationships!" official website for possible changes, before making any traveling arrangements

Event Categories

Business: Customer Service, E-Business, Human Resources (HR), Management

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