What Business People Can Learn from Improve - Practices to Improve Communications, Connections, and Capport with Customers and Colleagues 2015 is a webinar that covers topics such as:
- (You`re in "scenes" with customers and co-workers all day long. What is your role in each scenario? How do you positively continue the communication?)
- Respect the Physical and Verbal Reality of the Scene
- (Try to make every encounter a proactive "yes, and…" situation.)
- Make Positive and Active Choices
- (Respect the other person`s reality and show empathy to their circumstances)
- The Actor`s Job Is to Justify
What Business People Can Learn from Improve - Practices to Improve Communications, Connections, and Capport with Customers and Colleagues 2015 is intended for:
- Customer Service Reps
- Salespeople
- Team/Project Leaders
- Management
- Support Personnel
- C - level Executives (CEO, CFO, COO)
- Human Resources
- Tech Support
