Customer Experience Exchange for Banking, Financial Services & Insurance (BFSI US)

Customer Experience Exchange for Banking, Financial Services & Insurance (BFSI US) covers topics such as:

• Extracting maximum value from social media to ensure a holistic customer experience
• Effectively managing the migration to online and mobile banking
• Implementing appropriate processes and channel strategies to counter changes in consumer behaviour
• The regulatory environment
• Embedding customer centricity through effective people engagement, motivation and training
• Moving from `big data` to actionable insight to drive continuous business improvements

Customer Experience Exchange for Banking, Financial Services & Insurance (BFSI US) brings together senior attendees with responsibilities in:

• Marketing and Digital Strategy
• Customer Experience

Customer Experience Exchange for Banking, Financial Services & Insurance (BFSI US) will be held in Miami on 12-13 October 2022.