The Forum on Responding to Patient and Visitor Bias and Misconduct 2021 covers topics such as:
- The incident reporting process
- Developing a policy about patient and visitor bias and misconduct
- The components between a "dismissal" and a "termination of care."
- The steps leading up to termination of care
- Skills for responding to biased requests
- The Experience Model of Communication (XMOC) and how this model is implemented into the Behavior Management Process
The Forum on Responding to Patient and Visitor Bias and Misconduct 2021 brings together:
- Clinicians, administrators
- Health care professionals
- Allied health staff
