Auditing Customer Service on Your Campus 2016

Auditing Customer Service on Your Campus 2016 is an event dedicated to conduct a series of audits to improve customer service within your unit or on your campus.

Auditing Customer Service on Your Campus 2016 covers topics such as:

• Developing a service framework
• Assessing Your Institutional Service Culture
• Communications assessment
• Environmental scan
• Operationalizing Service Changes
• Involving current students
• Incentivization: staff hiring and compensation
• Training
• Brand promise
• Service innovation committee
• Results and ongoing assessment

Auditing Customer Service on Your Campus 2016 intended for attendees involved or interested in gaining a better understanding of their current customer service culture and learning how to operationalize the changes they may make as a result of their findings.