Implementing & Managing Successful Service Level Agreements 2017 is a workshop that covers topics such as:
- How to structure an SLA that is effective and powerful yet easy to manage
- Strategic importance of SLAs and services management for your organization
- How to define services using the ten components and 3 "C"s – Clear, Concise & Comprehensive
- Which services your organisation should be offering to build agility in the SLA
- Build world class SLAs and establish where & how to source your services for cost effectiveness
- Ascertain whether your organisation is ready for SLAs – what you should look for
- Effectively monitor and measure service delivery performance and quality using SERVQUAL – a well proven methodology for measuring service quality
- Manage your services and SLAs for sustainable competitive advantage using well proven techniques
Implementing & Managing Successful Service Level Agreements 2017 brings together:
- COO / Operations Manager
- CEO
- Finance Director
- CFO / VP Finance
- General Manager
- CIO / IT Manager
- Customer Support Manager
- Service Delivery Manager
- Technical Support Manager
- Customer Service Manager
- Quality Manager
- Planning Manager
- Vendor Manager
- Project Manager
- Outsourcing Manager
- Business Process Manager
- HR Manager