Measuring and Improving Your One-Stop Shop 2014 is a conference that covers topics such as:
- Measuring quality and efficiency for a one-stop (and making the case for additional resources
- Tracking usage and effectiveness
- Best way to implement continuous training of staff
- Managing ongoing business process redesign (and using online resources more effectively)
- Models and best practices for contact centers
Measuring and Improving Your One-Stop Shop 2014 is intended for Institutional leaders and practitioners who have a one-stop model in place will benefit from this event.
