World Congress 8th Annual Health Plan Customer Experience and Retention Summit 2016 covers topics such as:
- Member health, experience, and strategies to improve overall health outcomes through additive engagement programs for your members
- Consumer experience as a differentiator in the market
- Advancements in technology that allow carriers to identify members at risk of cancelling their policies, and ways to personalize retention communications to prevent these cancelations
- Strategies to retrain and revolutionize your call center operations to increase touch points with members, offer reform and policy advice, and include a sales aspect to persuade members to stay with your organization
- Navigate the rapidly changing post-reform landscape, and adapt to fluctuating legislation provisions and mandate extensions
World Congress 8th Annual Health Plan Customer Experience and Retention Summit 2016 brings together Chief Marketing Officers, Chief Operating Officers, Directors, Vice Presidents and Managers from health plans responsible for:
- Member Services
- Member Retention
- Customer Satisfaction
- Customer Service
- Customer Information Services
- Call Centers
- Claims
- Operations
- Customer Relationship Management
- Compliance
