Customer Service Training for Financial Aid Staff 2016 is an event dedicated to improving your frontline customer service skills in the financial aid office.
Customer Service Training for Financial Aid Staff 2016 covers topics such as:
- Streamlining policies and procedures
- Approaching Financial Aid Through a Customer Service Lens
- Techniques for Difficult Conversations and Delivering Bad News
- Internal branding: positioning your office as a resource
- Delivering bad news in an in-person counseling setting
- Navigating difficult conversations via phone
Customer Service Training for Financial Aid Staff 2016 intended for:
- Directors of Financial Aid
- Financial aid professionals
- Enrollment Managers