IT Service Management: ITIL Lifecycle- Continual Service Improvement Kuala Lumpur Malaysia 2014 is a course that covers topics such as:
- Continual Service Improvement Principles
- Introduction to Continual Service Improvement
- Continual Service Improvement Methods and Techniques
- Continual Service Improvement Process
- Technology for Continual Service Improvement
- Organisation for Continual Service Improvement
- Critical success factors and risks
- Implementation Considerations
IT Service Management: ITIL Lifecycle- Continual Service Improvement Kuala Lumpur Malaysia 2014 is intended for:
- IT professionals working within or about to enter a Continual Service Improvement environment and requiring a detailed understanding of the processes, functions and activities involved
- Individuals who require a detailed understanding of the ITIL® Continual Service Improvement phase of the ITIL® core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- Individuals seeking the ITIL® Expert in IT Service Management for which this certification is one of the prerequisite modules