Service Level Agreements (SLAs) - Preparation Guidelines for Effective SLAs is a webinar that covers topics such as:
- Service Level Agreements as a Key Element of the Service Level Management (SLM) Process
- The Importance of Service Level Agreements (SLA) - Definition of key terms
- Foundation for Developing SLAs – Direct relation to Governance and Risk Management
- In what situations Can SLAs Be Applied and Useful? Modern view of SLAs for internal and external service provisioning, Including all Types of Services
- Determining Performance Service Level Objectives (SLOs)
- A General Methodology for Developing SLAs
- Differences Between User-oriented SLAs and Technically-oriented SLAs and how they Help Achieve Alignment with Business Objectives
- Importance of Developing "User-facing SLAs" that Are Truly Responsive to Users` Needs
- Success Factors to Develop Effective SLAs
- Illustration of User-facing SLAs as opposed to Technology or Operations-facing SLAs
- Action Plan for Developing Effective SLAs
- A Framework and a List of Elements to Consider in SLA Development for IT and Software Services requirements
Service Level Agreements (SLAs) - Preparation Guidelines for Effective SLAs brings together:
- IT and quality assurance professionals
- Line senior executives responsible for company operations performance
- Purchasing and Procurement Executives
- Legal counsel officers that help develop agreements and service contracts
- Corporate and Internal Audit Executives, Internal and Information System Auditors
- Legal Counsel Functions (Internal or External)
- Contingency Planning and Emergency Preparedness Professionals that must specify SLAs
- Executives Dependent on Key Support Infrastructure Services, Such as IT and other business services
- External Auditors and Consultants in Risk Management and Contingency Planning
- CIOs, CFOs, and any C-level Executive that Vitally Dependent on or that oversees Business Services
- Individual Responsible for Negotiating Outsourced Services
- Chief Risk Managers and Chief Security Officers (CSOs) and Professionals
- Managers of Outsourcing Service Companies that Must Specify or Negotiate Levels of Service With Clients
- Compliance and Regulatory Mandate Officers/Professionals
- Any manager of service professional that needs to measure service performance and needs to develop their service SLAs