A Masterclass in Effective Communication 2015

The A Masterclass in Effective Communication 2015 is dedicated to A Masterclass in Effective Communication is suitable for any member of staff.

Key Topics

• A Key Communication Skill - The Skill of "Feedback"
  • The types of feedback we receive in life
  • The importance of feedback to people and organisations
  • Giving and receiving feedback effectively
  • Structuring feedback
• Introduction to the Field of Communication
  • The key elements and skills of communication
  • The importance of communication in today`s modern setting
  • Written communication - email etiquette
  • Telephone communication
  • What helps and hinders communication at an individual, team and organisational level
  • Maximising our communication skills in a variety of situations
  • Listening skills
  • Questioning skills
  • Self presentation and self promotion
• Communication to Different Personalities
  • Understanding as to how each type likes to communicate and be communicated with
  • The type of people and personalities we have to communicate with
  • Adapting our communication style to others
• Communicating Assertively
  • How we should plan, structure and conduct assertive communication
  • What assertive communication is and is not
  • Using assertive communication in a variety of situations
• Employee Engagement
  • Communicating with your immediate team
  • Holding successful and inspiring team meetings
  • The importance of 1 to 1`s