Achieving Patient Experience Excellence 2013

Key Topics

• Top patient experience performer and increase your reimbursements
• Strategies to increase HCAHPS scores
• Achieving all business strategy objectives while creating a culture of patient-centered care
• Gaining a profitable competitive advantage
• Maximize the tangible progress toward creating a competitive advantage
• Execute a high impact multi- year patient experience strategy
• Understanding of what drives defensive medicine
• Avoiding patient readmission to reduce unnecessary costs
• Managing the voice of the patient
• Utilizing educational materials to prevent patient readmission
• Measuring the impact of patient experience
• Best communication practices
• Using patient care metrics data to catalyze change

Who should Attend

Officers , Coordinators , Director, Advocates of::

• Patient experience
• Nursing
• Quality/safety
• Patient satisfaction
• HR/Organization Development