Advanced Customer Loyalty & Retention Conference 2027

Advanced Customer Loyalty & Retention Conference 2027 is a one-day conference for loyalty, CRM and CX leaders exploring AI personalisation, data-led journeys and retention strategy, with case studies from leading brands and practical takeaways.

Key Topics

• Data intelligence, insight activation & precision targeting
• Responsible AI adoption & automation
• Omni-channel content strategy & touchpoint excellence
• Hyper-personalisation & lifecycle engagement
• Seamless customer journey design & friction removal
• Advanced loyalty programme architecture
• ROI measurement, leadership buy-in & accountability
• Trust, ethics, privacy & responsible AI governance
• Benchmarking future loyalty models

Who should Attend

Attendees with job titles such as:

• Director of Customer Experience
• Chief Customer Officer
• Head of CRM
• Head of Loyalty & Retention
• Lifecycle Marketing Manager
• Customer Insight & Data Lead