The 4th Annual Customer Experience Management in Banking Summit 2015 is dedicated to discovering new methods of optimizing the customer experience in the banking industry.
Key Topics
Voice biometrics and Call Steering: providing a new and secure form of authentication with a novel experience of interacting with the IVR by Abu Dhabi Commercial Bank
Unique approach to feedback collection presented by Intesa Sanpaolo Card
Key lessons from the highly successful Game App launched by UBS AG
Driving a Pan-European multichannel strategy
How digitalization changes the way our customers want to interact with us!
Unique way of feedback
Digital revolution-trends in digital design
Identifying the moments of truth on all touch points
Who should Attend
Senior attendees attendees with job titles such as:
Customer relationship management
Members of Board, Vice Presidents, Directors, Head and Senior Managers from the banking industry involved in:
Voice of the customer
Customer experience
Multi-channel
Mobile banking
Communication
Marketing
Customer intelligence/web intelligence
Sales
Contact centres
Digital media
Customer retention
Digital banking, digital transformation, digital development
Quality & client value
Customer loyalty and engagement
Customer insight
Customer care
Customer journey mapping
Customer dialogue
Frontline help
Past Events
4th Annual Customer Experience Management in Banking Summit 2015 - 21-23 Apr 2015, Eurostars Hotel Berlin, Germany (50339)
3rd Annual Customer Experience Management in Banking Summit 2014 - 08-10 Apr 2014, Courtyard Berlin City Center, Germany (42233)
Annual Customer Experience Management in Banking Summit 2026
Important
Please, check "Annual Customer Experience Management in Banking Summit" official website for possible changes, before making any traveling arrangements
