2nd Annual Retail Banking 2014

Key Topics

• East to West: Hopping on the Digital Bandwagon
• Current trends and developments in Retail Banking
• The Customer 3.0, Gen Y and their needs
• The importance of CEI
• Conquer and create wired-seniors with interactive platforms
• Are PFAs turning into DFAs? Computer algorithms vs. human contact
• Mobile and handheld devices as fresh players
• Gain insights to the future: Biometrics & Wearable technology
• How payments are transferred with an invisible touch
• Freshest Branch Optimization tactics
• Spotlight on the bright and dark sides of Social Media
• Break old habits with a cultural change
• Crowd funding for the Entrepreneurs of the future
• Battle the lack of diversity with Brand Differentiation

Who should Attend

• Retail Banking Department
• Retail Banking Directors
• Channel Distribution
• Retail Business Banking
• Strategy & Product Development Department
• Product Development
• Sales Department
• Product Management Insurance
• Direct Marketing
• Sales
• Customer Relationship
• Strategic Marketing and Innovation
• Risk Strategy
• Corporate Payment Cards
• Portfolio Manager
• Head of Internal Communications
• Head of Customer Value Management
• Cost and Productivity Manager
• Crisis Management
• Private & Business Clients
• Chief Customer Experience Officer