4th Annual UAE Customer Service Week 2013

Key Topics

• Breakdown analytical feedback into large readable information by techniques and solutions development
• Proactively receive customer feedback and data analytics from multiple platforms by effectively adapt to changes in digital communication
• Implementing software that can better manage online customer feedback to take effective action to meet customer requirements
• Handle increasing public online feedback by evolving a business model internally
• Loyalty relationships with sophisticated consumers in competitive markets
• Strategies to encourage new lines of communication and receive more quality customer feedback

Who should Attend

Directors, General Managers, Managers and Heads of:

• Client Service Manager
• Customer Service, Experience and Relations
• Quality Management / Service Quality
• Call Center Manager
• Marketing
• Human Resources
• Training, Learning and Development
• Business Development and Sales
• Corporate Affairs
• CRM
• Consumer Affairs