Call Centre Excellence Summit 2014

18-20 Nov 2014

Empire Executive Apartments and Hotel, Sandton, South Africa

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Call Centre Excellence Summit 2014 is a conference dedicated to call centre management strategies, with a focus on:

Reducing operational costs
Delivering excellent customer service
Improving productivity within the call center

Topics include:

Increasing efficiency at a call centre
Case study presentations from leading call centres who have improved lost call ratio, conversion rate and average waiting time
Practical information to aid in retaining, motivating and training call centre employees
Best practice strategies on enhancing customer experience

Past Events

Call Centre Excellence Summit 2014 - 18-20 Nov 2014, Empire Executive Apartments and Hotel, Sandton, South Africa (47199)

Call Centre Excellence Summit 2026

Important

Please, check "Call Centre Excellence Summit" official website for possible changes, before making any traveling arrangements

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Business: Customer Service

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