Complaint Handling and Management: From Receipt to Trending 2015

Key Topics

• Examples of tools currently being used to conduct investigations
• How and why CAPA is tied in to product complaint investigations
• What are current FDA "hot" buttons and trends
• How far and in-depth do you go with your investigations
• How to become a "good" investigator and the emphasis on closed-loop investigations
• Benchmarks and best practices for investigations
• How to improve and bullet-proof your product complaint management system with investigations
• Why risk-based approaches are vital to the decision-making process

Who should Attend

• QA/QC/Compliance/Regulatory Affairs
• All levels of Management for all departments and those who desire a better understanding
• Engineering/Technical Services
• Marketing & Sales & Customer Service
• Operations and Manufacturing
• Consultants