Typical reasons for business process change; different process scenarios; and determining when to employ streamlining versus re-engineering.
Key activities associated with business analysis; the skills required of a business analyst; and different approaches to business analysis.
Modeling and flowcharting; different tools for modeling activities; and process modeling and execution and the role of standards.
The role and value of flowcharting; how to use standard charting symbols and functions; and flowchart best practices.
How the BPM software marketplace is structured; and how to connect BPM scenarios to specific types of BPM technologies.
Various approaches to BPM; evaluating each approach; and selecting the appropriate approach for your initiative.
How to develop a BPM program strategy.
Evaluating workflow and BPM technologies; identifying the core functional services in a standard BPM architecture; and understanding the purpose of each service.
Making the business case for effective information management.
How to conduct a business and technical assessment.
How to design and develop all of the elements of a BPM plan including people, processes, and technologies.
How to develop business and functional requirements.
Change management, communications, and training.
The steps required to implement an effective BPM program.
How to measure the benefits of a BPM initiative.

Conducting Internal Investigations - official ACFE (CPE) training

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