World Class Service Level Agreement Best Practices


World Class Service Level Agreement Best Practices is a course that covers topics such as:

  • Actions that should be taken to sustain the agreed upon level of service and what are the remedial actions that can be taken should levels fall below thresholds
  • Establish the yardsticks the service levels is to be measured against and assessed
  • Key performance indicators, and measurements that can be used in the absence of data
  • Penalties that apply, if service levels aren`t met - and the conditions under which these penalties become valid
  • Build your competitive advantage with a clearly words and binding SLA

World Class Service Level Agreement Best Practices brings together attendees from:

  • Contract Managers/ Executives
  • Procurement Managers/ Executives
  • Finance Managers/ Executives
  • Business Account Managers/ Executives
  • Service Delivery Managers/ Executives
  • IT Managers/ Executives
  • Service Purchasing / Procurement / Supplier or Vendor Directors & Managers
  • Outsourcing / Technical Support Directors & Managers
  • Legal Directors & Managers
  • Business Process / Business Development Directors & Managers
  • Project / Planning Directors & Managers
  • Technical Support / Customer Support Managers

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Please, check the official conference website for possible changes, before you make any traveling arrangements

Prices are for evaluation only.

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