18th Annual Customer Contact West

18th Annual Customer Contact West is a conference dedicated to the future of customer engagement.

Key Topics

• Best Practices in Customer Engagement
• Case Studies & Executive Insights
• Contact Centre Models and Shoring Strategy
• Channel Strategy and Excellence
• Engaging the Customer in a Dynamic Real Time Experience
• Voice of the Customer: Best Practices in Operationalizing Across the Enterprise
• Digital Transformation and Journey Mapping
• Geography Lessons: Customer Care Business Models for Operational Efficiency, Effectives, and Quality
• Proactive and Personal: Enhancing the Customer Experience and Relationship
• Social Customer Engagement and Online Communities
• Multi-Cultural Intelligence: Crowdsourcing Customer Expectations and Channel Preferences
• Self-Serve Engagement: Designing and Delivering a "One Stop Shop" Experience
• B2B Nuances: Raising the Bar on Service Levels

Who should Attend

Senior attendees involved or interested in customer contact and customer care.