Customer Engagement in the Retail Sector Directors Forum 2015

The Customer Engagement in the Retail Sector Directors Forum 2015 is dedicated to key challenges & issues for customer engagement in the retail sector.

Key Topics

• The latest trends in behaviour of always connected consumers who are living in a digital world and how retailers are having to adapt their offerings in a truly omnichannel retail environment
• How world class retailers are deploying winning customer engagement strategies that are designed to engender consumer loyalty and greater wallet share in a hugely competitive marketplace
• How social and mobile customer engagement technologies and initiatives are impacting on the retail sector in an age where customers trust reviews from their peers more than the marketing messages of brands
• How the inexorable rise of online retailing is impacting the High Street and the strategies retailers are deploying to make the best of both worlds
• The commercial benefits that come from adopting a joined-up approach to retailing through giving consumers the choice they demand in how they purchase and the channels they choose to make those purchases