Customer Experience (CX) Retail Exchange is a conference that explores strategies for enhancing customer experience across retail channels, combining data-driven insights, omni-channel engagement, and real-time customer communication.
Key Topics
Communicate with the modern consumer using transition from a multi-channel to an omni-channel strategy
How to transform your customers’ experience both in-store and online
Real time communication with your customer to maximize your social media resources
Understanding your customer through data capture and analysis
Utilise your customer contact centre and integrate what is reveals about your customer into your strategy
Make the necessary changes throughout your organisation by listening to your customer and meet their needs
Venue
Hilton London Syon Park, Syon Ln Brentford, Middlesex, London, United Kingdom
