Customer Experience Evolution 2014

Key Topics

• The Digital Age – Achieving A True Omni-Channel Experience Environment
• Leading Customer-Driven Transformation Across The Organisation
• The Mobile Journey - Driving Innovation And Transforming Customer Experience
• Refashioning Customer Experience With The Power of Social Media - Owning The Social Experience
• Driving Customer Retention And Loyalty In The Competitive Business Environment
• Big Data – Connecting With The Customers
• Customer-Focused Employee Engagement - Embedding Customer Experience Into The DNA Of The Organisation
• CEM Metrics And NPS Measurements - How To Score Positively

Who should Attend

Heads, Directors and Managers of:

• Customer / Consumer Experience
• Customer Relationship Management
• Marketing
• Customer / Consumer Engagement
• Customer Service / Understanding
• Loyalty
• Customer Retention
• Customer Insights And Analytics
• Consumer Operations / Operational Excellence