Customer Experience Exchange East Coast 2013

Key Topics

• Developing an inspirational brand and seamless customer experience across all channels
• Embedding customer centricity through effective people engagement, motivation and training
• Using customer insight to drive continuous business improvements
• Demonstrating the ROI of customer experience
• Mobility as a game changer: How is mobile impacting your integrated customer experience strategy?
• Integrating social media into your customer experience strategy

Who should Attend

Senior executives, including

• Chief Marketing Officers
• Chief Customer Officers
• EVPs/ SVPs of: Customer Strategy, Customer Experience, Consumer / Customer Insights, Marketing, Customer Loyalty eCommerce and Customer Operations

from industries such as:

• Telecommunications
• Financial Services (retail, commercial and insurance)
• Travel
• Retail
• IT
• Hospitality
• Manufacturing
• High tech
• Energy
• Consumer Goods
• Public Sector
• Utilities