How to listen to and act on the Voice of the Customer to enhance their satisfaction, and find out how to leverage digital and social channels to maximise customer engagement and reduce operating costs
Results-driven case studies so you can ensure your service is a cut above the rest
With over 65% operator attendance across the entire CEM in Telecoms global series of events
Strategies for success from iconic Nordic brands from outside of the telecoms industry and find out how you too can turn your customers into true advocates of your company
How to maximise the results of CEM programmes
Who should Attend
Senior attendees from Nordic and Baltic telecoms operators with responsibilities in:
Customer Service
Customer Experience
Customer Care
CRM
Social Media
Loyalty
Customer Retention
Call Centre Management
Marketing
Past Events
Customer Experience Management in Telecoms Nordics 2015 - 14-16 Apr 2015, Scandic Hotel Infracity, Stockholm, Sweden (49364)
Customer Experience Management in Telecoms Nordics 2026
Important
Please, check "Customer Experience Management in Telecoms Nordics" official website for possible changes, before making any traveling arrangements
