Customer Experience Management in Telecoms – North America 2013

The Customer Experience Management in Telecoms North America 2013 is a conference that covers topics such as:

• Transform customer experience measurements into actionable and tangible strategies
• Measuring customer experience
• Transforming Customer Experience Management strategies to combat customer churn
• Optimizing Customer Experience Management

The Customer Experience Management in Telecoms North America 2013 brings together Directors, Heads and Managers from telecoms operators and service providers involved in CRM, Customer Experience, Customer Care, Customer Loyalty, Customer Value Management, Customer Base Management, Customer Service, Online Experience and Marketing.