The Customer Experience Management Telecoms Summit 2015 is dedicated to methods to engage the customer, increase ROI and create your unique brand experience.
Key Topics
Driving customer loyalty and top-line revenue through Gamification
Setting the Operator Code of Conduct – preserving the customer experience across all platforms
Acting on the voice of your customer to deliver outstanding customer service
The future of loyalty programs
Big Data in Telecoms to increase revenue and reduce cost & customer churn
Real value of social media for customer experience
Building the customer experience at the retail front
How do you measure the customer experience across multiple touch points?
Satisfying today’s young, digital and data-hungry customers
