Customer Experience World Conference - Dubai 2016

Customer Experience World Conference - Dubai 2016 is dedicated to the challenges in managing customer experience, including:

• How to deliver a consistently good customer experience in every interaction across multiple channels and touch points
• How to close the gap between the customer expectations and the reality delivered every day
• What is driving customer expectations now and into the future
• Allow customers the choice of how they interact with you across multiple channels while maintaining a consistent experience
• Balance and prioritize investment, action and attention, across a myriad of competing projects and demands from multiple stakeholders: shareholders and investors, distributors and partners, as well as customers and staff
• Create a culture amongst employees of pride in the organisation and a belief that they are part of a culture that delivers the best possible experience to the customer

Who should Attend

Attendees involved in customer experience:

• Digital Marketing Managers/Directors
• Leadership and Executives from Customer Focused Organisation
• Customer Lifecycle Strategy
• Customer Experience Management
• CRM & Loyalty
• Client Relationship Development
• Marketing/Sales
• Customer Care and Service Quality
• Customer Insight and Satisfaction
• Retention and Loyalty Programs
• Employee Engagement
• Learning & Organisational Development
• Brand Management
• H/O Contact Centre Experience
• HR Business Partners
• Culture Design & Experience
• Brand Directors – Agency
• Operations
• Directors, Managers – Customer and Employee Experience