Customer Experience World Summit (CE 2014)

Key Topics

• How Social Media is Transforming the Customer Experienc
• The Future of Customer Experience in Mobile Industry
• M2M and Customer Experience
• How Personalisation Will Take Customer Experience to Next Level
• Customer Experience Myths in Emerging Markets
• Advertising 2.0 & The Customer Experience
• Dashboard for Analytics, Self-Service and Personalised Billing
• Consumer Perspective on the Connected Customer Experience
• OSS/BSS Systems in Customer Experience Transformation
• Improving Customer Experience with Operational Intelligence
• Customer Experience Management
• The Experience Transformation Imperative
• Customer Experience: Cloud and Web 2.0 Challenges
• Personalized Online Customer Experience
• Network Infrastructure and Customer Experience
• Customer Lifecycle Management
• Customer-centric mobile interfaces
• Marketing 2.0 – Using Analytics to Build Trust and Create Fans

Who should Attend

Attendees from Broadcasters, Mobile Operatos & Service Providers & Systems Integrators and Content, including:

• VPs IPTV Services
• Heads of Content & VAS
• COOs, CIOs
• Directors Media Services
• Directors of Revenue Assurance & Billing
• Heads of RA
• Heads of Customer Services
• Heads of Telecom Media Entertainment