Customer Loyalty in Canada 2014

Key Topics

• New innovation: Going beyond traditional rewards
• Better understand your customer and identify the value proposition
• Engagement rates for greater customer relationships
• Partner collaboration and an innovative omni-channel loyalty
• The ideology behind Millennial diversity and purchasing power
• The effectiveness of referral program for rewarding and retaining loyal customers

Who should Attend

Heads, CXOs, Directors, VPs, Leaders and Sr. Managers responsible for::

• CRM & Loyalty
• Loyalty
• Loyalty Marketing
• Loyalty & Insight
• Customer Insights
• Loyalty Management
• E-mail Marketing & Loyalty
• Analytics & Loyalty
• Loyalty & Relationship Marketing
• Marketing/ Direct Marketing
• Customer Segmentation/Market Segmentation
• Customer Relationship Management
• Client Services
• Customer Service/ Care/ Operations/Support
• Business Development
• Social Media/ E-Commerce