CX BFSI USA Exchange - Customer Experience Exchange for Banking, Financial Services & Insurance

CX BFSI USA Exchange - Customer Experience Exchange for Banking, Financial Services & Insurance focuses on enhancing customer experience in banking, financial services, and insurance by utilizing social media, managing the transition to digital platforms, and applying data insights to improve business processes.

Key Topics

• Extracting maximum value from social media to ensure a holistic customer experience
• Effectively managing the migration to online and mobile banking
• Implementing appropriate processes and channel strategies to counter changes in consumer behaviour
• The regulatory environment
• Embedding customer centricity through effective people engagement, motivation and training
• Moving from `big data` to actionable insight to drive continuous business improvements

Who should Attend

Senior attendees with responsibilities in:

• Marketing and Digital Strategy
• Customer Experience