CX Summit EMEA is a conference dedicated to customer experience.
Key Topics
CX and brand. Learn how to successfully intertwine brand promise and CX delivery
Emotion as a driver of great CX. Emotion is not just "feeling good" — emotional attributes of brands can be complex. The key is how to understand which emotions drive CX for your brand and how to create them
Innovation in CX. Discover how leading-edge companies are reinventing their CX strategies to define and deliver superior CX
CX and competitive advantage. Why does excellence in CX not always translate to competitive success? Why do some companies with great CX fail and others with poor CX thrive? Find out what this means for your industry
CX and leadership, organization, and culture. Learn how to create an organizational and leadership culture that supports and delivers excellence in CX
Who should Attend
Senior attendees involved or interested in:
VPs and directors of enterprisewide customer experience
Chief customer officers
Senior-level executives responsible for setting organizational strategy
Senior-level executives responsible for digital channels
Marketing and strategy leaders charged with understanding customers` needs
Senior-level executives responsible for driving consumer sales and profitability
